Service tool proving popular and saving time

Staff have generated more than 4000 service requests using Service One since its University-wide rollout in August and are reporting great benefits of the service request tool – efficiencies that are set to grow with another collection of services added this week.

Accessible through Okta, Service One aims to help staff find the right service within just one minute through a range of requests relating to education, research and general services.

Headlining its unique benefits are the time and effort the online platform saves, with the service requestor’s details (name, email address, phone number) automatically carried across from Okta into each service request.

Service One also makes it very easy to provide the right information, as a small number of drop-down and multiple-choice fields are provided for each service request. A further benefit is the simple connection to the service provider – with the  ‘My Requests’ feature showing the name of the service specialist and their contact details, as well as the status of the request itself.

Staff members requesting services as well as those delivering them are finding that the innovative tool is reducing the need for multiple emails and phone calls, and enabling a consistent, streamlined experience.

On Monday 19 November, 11 new services were added to Service One.

Any staff member who has not yet tried the tool is encouraged to do so – and provide their own new ideas or feedback via the Service One homepage.

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