{"id":13941,"date":"2020-05-25T11:27:23","date_gmt":"2020-05-25T01:57:23","guid":{"rendered":"http:\/\/blogs.flinders.edu.au\/fit\/?p=13941"},"modified":"2020-05-25T11:27:23","modified_gmt":"2020-05-25T01:57:23","slug":"it-advances-to-service-one","status":"publish","type":"post","link":"https:\/\/blogs.flinders.edu.au\/fit\/2020\/05\/25\/it-advances-to-service-one\/","title":{"rendered":"IT advances to Service One"},"content":{"rendered":"<p>IT services are beginning to transfer from Assyst into Service One, with the IDS service desk team starting to log phone requests inside Service One from Wednesday 27 May 2020.<\/p>\n<p>All other IT services will stay in Assyst for now pending later transition, which means University requests will be split across two systems until this happens.<\/p>\n<p>Whichever way a request is logged throughout this period, staff will receive an email notification and this can be used to understand which system to follow up, should this be necessary.<\/p>\n<p>Once IT services completes its transition to Service One, all service requests may be made inside that platform instead of by email.<\/p>\n<p>To contribute any feedback to the Service One team, please head to the<a href=\"https:\/\/flindersuni.service-now.com\/csp\"> Service One Portal<\/a> and select \u2018Provide Feedback\u2019 at the bottom of any page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT services are beginning to transfer from Assyst into Service One, with the IDS service desk team starting to log phone requests inside Service One from [&hellip;]<\/p>\n","protected":false},"author":1200,"featured_media":10538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7718],"tags":[3787,4608],"class_list":["post-13941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-information-and-digital-services","tag-ids","tag-service-one"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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