2019 has been huge for Service One and with the year drawing to a close, the team is keen to update staff on some of the latest changes.

Several more finance services are now in Service One, including:
• Employee advance
• Reconcile an advance
• New project account
• Credit card cash withdrawal
• Cancel credit card

Archiving and policy services have recently been added to Service One, along with knowledge articles.

The platform has also been improved in a variety of ways, including delivering better results when searching and enabling staff to request a service on behalf of someone else. For more information on recent improvements, visit the dedicated ‘What’s new’ page inside Service One.

A deep dive into field services management for Properties, Facilities and Development has enabled that team to manage all their service requests in one place – check out this short video for a quick peek.

The year ahead

2020 will see the team continue working on workflows and approvals and expanding on the services available in Service One.

Feedback from staff is encouraged to ensure improvements add value and benefit the University community. Please use the ‘Provide Feedback’ link in the bottom banner of any page inside Service One to send through comments or suggestions.