IDS is excited to announce the launch of ServiceOne AI Search – an advanced search engine that integrates seamlessly with our current ServiceOne portal. The search feature is now live on the ServiceOne portal and ready for staff use.

What does this mean for you?

The new AI Search feature is designed to provide intelligent, relevant, and concise answers to customer queries, enhancing your ability to find the information you need quickly and efficiently. While the immediate impacts of AI Search may be subtle, over time the benefits will become clear as the system learns from your interactions, continuously improving search results with every inquiry. In fact, the more you use it, the better your experience will be!

We’re here to help

Should you have any questions about the new ServiceOne AI Search feature, please contact us by raising a ServiceOne Support request.