Why complaints matter
Written by Associate Professor Grant Davies, Health and Community Services Complaints Commissioner Expectations of health and community service consumers are high and are only likely […]
Ethics
The ethical underpinnings of health care complaints resolution
Written by Associate Professor Grant Davies, Health and Community Services Complaints Commissioner. Health care complaints resolution is an important quality improvement mechanism in health care. […]
Cultural considerations for death and dying
Written by Dr Georgia Rowley, Research Associate, Research Centre for Palliative Care, Death and Dying Australia’s older population is culturally diverse. According to ABS (2016) […]