The Service One project team is continuing to build new features and services into Service One, to help enhance the delivery of staff services around the University. Here’s a brief rundown of what has changed recently.

New features

• Request on behalf of someone else
• Provide feedback link
• Knowledge articles for requestors to find information and help themselves
• Info about what’s new in Service One
• Personalised email signatures for providers
• More detailed ‘My Requests’ page for requestors
• Standardised reporting for team leaders (being trialled in PFD first)
• Email alerts to providers for lower volume services
• Button to alert providers when a requestor has commented on a ticket
• User guides
• Requestors can cancel requests in ‘My Requests’
• New look homepage

New/improved services

• ResearchNow query (RDS)
• Finance account query (FPS)
• Updating a teaching team in FLO (SAS)
• Review a parking fine (FPS)
• iEnrol support (CILT)
• Help with using the multimedia recording studio (CILT)
• Keeping up with research (Library)
• Increase the reach of my research (Library)
• Journal selection tools (Library)

Encouraging communications and feedback

For more information or to give your feedback try out the new ‘Provide Feedback’ link at the bottom of every page inside Service One.

For any technical support, please request assistance via Assyst.