This is the second paper in the IIBA Global Thought leadership series in Digital Business Analysis called “Digital Business Analysis Essential Competencies for Success” following “ Crossing the Chasm from Traditional to Digital” paper which was covered in a previous blog post. I especially like the following diagram which identifies 8 core digital BA competencies. I think the most critical for me are “Infuse customer empathy” and “Practice value orientation” as empathising with the customer and having a value add mindset are crucial and more important than just delivering a product or an output.The eBook pdf contains more information: Essential Competencies for Success eBook (PDF 8MB)