A new staff-to-staff service request tool has been successfully released in the College of Business, Government and Law and the College of Nursing and Health Sciences with university-wide release scheduled for 20 August.
The new tool, Service One, aims to simplify the process of requesting services across the University, and has already been successfully used by two colleges ahead of its pending broad release for an initial set of 20 service requests. A staged introduction has enabled the adaptable system to be refined, with regular updates and improvements to continue, including additional service requests and new features and functions.
Service One has been developed as part of Flinders’ ongoing focus to improve its processes, systems and service delivery, and is one of a number of key projects currently underway across the University.
Service One provides a single pathway for staff to request a service in one place, find the right service request within one minute, and complete one streamlined request for each service.
Service One has three categories of service requests with an initial set of 20 which will be expanded throughout 2018:
- Educational services (such as help with a timetable change)
- Research services (such as help with hiring a research assistant)
- General services (such as help with office space)
- It’s easy to access from any desktop or mobile device through Okta
- It’s a consistent approach for requesting a service in a central place.
- By replacing the many multiple‐step processes that are currently in place to request a service, the right information will be collected at the right time, and the request will be sent to the right person.
- A single view of the service request history enables Requestors to see the progress of their service request.
- Flexible and adaptable – staff feedback will be incorporated in further improvements.
Using Service One: