Service One has been available University-wide for five weeks and staff have generated close to 1500 service requests.
In direct response to staff feedback, there are now 15 new service requests available, commencing Tuesday 2 October 2018 across the categories of car parking, travel, insurance, research finance, international engagement, events, and office management.
Staff can access Service One from their Okta dashboard.
Staff who initiate a service request through Service One can now access their service request history through a feature called My Requests, accessible from the Service One homepage. The description and status of the service request, including the name and contact details of the assigned Service Specialist, can now be viewed through a drop-down option called ‘Request details’.
Service One provides a single pathway for staff to request a service in one place, find the right service request within one minute, and complete one streamlined request for each service. It directly connects staff who need to request a service with staff who fulfil the service request.