IDS is upgrading the technology that underpins our Cisco telephones, to better serve our Flinders community.
The new technology will provide more flexibility and support for collaboration between remote and onsite teams. It will also provide opportunities for future innovations, such as advanced features and capabilities, as well as improve our security and support options.
What is happening?
Between Monday 8 to Sunday 14 December all existing University desk phones will receive a software upgrade.
The upgrade will take place outside of business hours and will result in an outage of approximately 15 minutes. Phones will be automatically logged out, and users will be required to log back in using your extension and pin number when you next return to work.
There are helpful user guides in Service One with instructions and information regarding Cisco phones and your computer-based phone application Webex – simply search the keyword “phone”.
Tip: If you experience any issues reconnecting, we suggest first unplugging your phone, waiting 30 seconds, then plugging back in to re-set it.
What’s next?
There are more phone improvements taking place in stages, again outside of business hours, during January and February 2026.
There is no expected outage or impact to you during these updates.
How will all this affect me?
As mentioned above, you will need to log back in to your phone after the upgrade happening between Monday 8 to Sunday 14 December.
One important thing to note is that your existing voicemails cannot be moved to the upgraded system. This means that if you have any existing voicemails you need to access or keep, you will need to do this via the audio attachment you received in an email at the time (noting that these emails have been in place since 2022).
There may also be a short delay in IDS updating any telephone details (such as changing your name) due to the upgrades.
We’re here to help
If you experience any issues regarding these upgrades, please contact the IDS Service Desk on (08) 8201 2345 or by submitting a request in Service One.
Thank you for your patience as IDS undertakes these essential upgrades to our telephony services.