CIOPulse - Customer-centric Service Improvement
Intended Audience: All Staff CIOPulse is an award-winning, Net Promoter-based, customer feedback software that was implemented in late 2018. CIOPulse provides Information and Digital Services […]
Archive Tag: client services
Major Incident News
Intended audience: IDS staff We are six weeks into the process of changing the way that IDS responds to major incidents. During this time, we have responded […]
Major Incidents and Problem Management
Intended audience: IDS staff After a successful 2018 year, we are now ready to continue our journey in simplifying and standardising our processes to ensure best […]
The Voice IT Quality Survey Award
Intended audience: IDS staff In late 2018, Flinders University participated in The Voice IT Quality Survey. IDS has done extremely well in improving it’s position in […]
Client Services Update - November 2018
Intended audience: IDS staff IDS Client Services is focused on improving the service experience for students and support staff. In the past months, our focus has been on developing […]