Alice Springs Hospital (ASH) staff gathered last week at the ASH Pool House for a yarning circle led by Ken Lechleiter, Aboriginal Communication Specialist, and Patrick Torres, Aboriginal Cultural Coordinator. Both are members of the ASH Aboriginal Engagement and Strategy Unit (AESU) and work closely with the Aboriginal Liaison Officers (ALOs) to strengthen culturally informed communication across the hospital.
The evening, run in partnership with the ASH Resident Medical Officer Society and NT Regional Training Hub focused on how clear, respectful, and culturally aware communication between clinicians and patients supports accurate diagnosis, informed decision-making, and trust. Ken reminded participants that “understanding our own “epistemological bias” toward different cultures and intercultural communication is good for developing active listening skills”. Staff took part in a 3-way communication activity, highlighting how genuine connection and shared understanding underpin quality care.
The session also explored narrative therapy as a framework for communication in healthcare. This approach recognises that patients make sense of illness through stories shaped by their culture, identity, and experience. By inviting these narratives, clinicians can gain deeper insight into how illness affects patients’ lives and empowers them to reframe distressing experiences, building resilience for themselves and their families.
Patrick shared case studies where outcomes were impacted by communication breakdowns, such as patients taking TOL (Take Own Leave). These scenarios encouraged participants to reflect on how outcomes might have improved through narrative therapy and early involvement of ALOs. Ken and Patrick emphasised that AESU staff are always available to support culturally safe communication and improve patient outcomes.
Feedback from attendees highlighted the importance of active listening, early ALO involvement early and frequently, and collaborative dialogue. Staff valued the cultural insights shared and expressed enthusiasm for more yarning circles in the future.
A heartfelt thanks to Dr Penny Stewart, Patrick Torres, and Ken Lechleiter for their guidance and shared wisdom.
Find out more about the NT Regional Training Hub here.