Service One – Search Engine, Visual update to go live in June 2019


Thanks to staff feedback and a new technology platform, Service One will be receiving a facelift in late June. In addition to the visual update, a search engine enhancement will be added to make finding what you’re looking for easier, and faster.


The search engine feature will provide requestors the ability to search in two ways:

Searching by service name

IE: Searching for “Maintenance” will direct you to the Maintenance form.

Searching by keyword

IE: Searching for “air”, “air conditioning”, or “air-conditioning” will direct you to the “Maintenance” form as well.


To access Service One, log in to Okta: (, and select the “Service One” button.

If you would like to find out more about the changes we are making to Service One, or speak to the team about plans for the future, please contact the project team at or via the Service One website.

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