Late last year the implementation of the Okta platform delivered a number of enhancements to the student commencement experience.

These changes enabled the establishment of a streamlined FAN activation process which was a collaborative effort between ITS, Flinders Connect, OCE and student administration groups.

These changes were a core deliverable of the Identity and Access Management Program in 2016.

The improved process meant that for most SATAC domestic students the process of activating their FAN was as easy as clicking on a personalised link and setting a password and simple security questions.

This new process replaced the previous complex activation process requiring a student to read a large amount of text and combine elements of their student number with their date of birth to activate.

The graph below shows the daily account activations made through Okta in 2017 compared to those made through the legacy system in 2016 between 16th of January until the 1st of February.

The changes enabled a larger number of students to activate their accounts earlier in 2017 than in 2016, with more than double the number of account activations occurring on the first day of offers compared to last year (1,542 compared to 718).

This increase in activations allowed a significant number of students to progress immediately to the next step in their commencement process, much earlier than in 2016. Students were able to activate in an average time of just 4 minutes.

27 per cent of new students activated their account using a mobile device, with over 63 per cent visiting MyFlinders immediately after activation.

Out of 4,081 activated students, over 3,187 visited Student System and 2,907 visited MyFlinders during the period, taking advantage of single sign on (SSO).